As a sole practitioner I will initially handle any complaints myself.

First step – I always aim to do my work promptly and efficiently.  However, if you have any cause for complaint during your matter, please raise it with me immediately.  I hope we will resolve matters between us. I will aim to respond to any such concern within 7 days.

Second step – If I cannot resolve your concern informally then please refer it to me in writing for a formal review and response. I will aim to respond to your formal complaint within 14 days of the date when I receive it.

You can contact me by email at kf@kfimmigration.com

Third Step – If you are still not satisfied with my handling of your complaint you can ask the Legal Ombudsman at PO Box 6167, Slough, SL1 0EH, telephone 03005550333 to consider the complaint. 

Please note the referral to the Ombudsman must be within six months of the last contact I have with you on your complaint and no more than one year from the date of the act or omission being complained about;, or no more than one year from the date when you should reasonably have known that there was cause for complaint.

Solicitors Regulation Authority

You can contact the Solicitors Regulation Authority if you have any concerns about a solicitor’s behaviour. such as dishonesty, handling your money or treating you unfairly because of a protected characteristic such as a disability or your age.

Complaints information last updated 25 June 2024