As a sole practitioner I will initially handle any complaints myself.
First step – I always aim to do my work promptly and efficiently. However, if you have any cause for complaint during your matter, please raise it with me immediately. I hope we will resolve matters between us. I will aim to respond to any such concern within 7 days.
Second step – If I cannot resolve your concern informally then please refer it to me in writing for a formal review and response. I will aim to respond to your formal complaint within 14 days.
You can contact me by email at email@example.com
Third Step – If you are still not satisfied with my handling of your complaint you can ask the Legal Ombudsman at PO Box 1570, Birmingham, B30 9BE, telephone 03005550333 (www.legalombudsman.org.uk) to consider the complaint. Please note the referral to the Ombudsman must be within six months of the last contact I have with you on your complaint.
Solicitors Regulation Authority
You can contact the Solicitors Regulation Authority if you have any concerns about a solicitor’s behaviour. such as dishonesty, handling your money or treating you unfairly because of a protected characteristic such as a disability or your age.
There is information about how to contact the SRA on their website: sra.org.uk/consumers/problems/report-solicitor/.