As a sole practitioner I will initially handle any complaints myself.

First step – I always aim to do my work promptly and efficiently.  However, if you have any cause for complaint during your matter, please raise it with me immediately.  I hope we will resolve matters between us. I will aim to respond to any such concern within 7 days.

Second step – If I cannot resolve your concern informally then please refer it to me in writing for a formal review and response. I will aim to respond to your formal complaint within 14 days.

You can contact me by email at

Third Step – If you are still not satisfied with my handling of your complaint you can ask the Legal Ombudsman at PO Box 1570, Birmingham, B30 9BE, telephone 03005550333 ( to consider the complaint.  Please note the referral to the Ombudsman must be within six months of the last contact I have with you on your complaint. 

Solicitors Regulation Authority

You can contact the Solicitors Regulation Authority if you have any concerns about a solicitor’s behaviour. such as dishonesty, handling your money or treating you unfairly because of a protected characteristic such as a disability or your age.

There is information about how to contact the SRA on their website: